For Public Safety Emergencies Contact:

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24-hour Geocentric Control Room
on 021 565 0900

ELSIES RIVER City Improvement District Manager

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Heinrich Cobus
Email: ercid@geocentric.co.za
Cell: 061 194 1187

Regional Manager

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Jeremy Visagie
Email: rm-east@geocentric.co.za
Cell: 061 971 6155

For all other enquiries:

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Call our office on:
021 565 0901 or 083 583 6099
Email: info@geocentric.co.za

ERCID Offices:

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2, 12th Street, Elsies River Industrial, Cape Town, 7480

IMPORTANT CONTACTS

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All Emergencies: 107 – from a landline

Police/Fire/Medical/Traffic Etc.:

112 – Cell Phone

Police: 10111

SAPS Duty Manager: 082 443 4606

Elsies River Saps: 021 928 1400

Traffic And Law Enforcement: 086 076 5423

SPCA: 

Office Hours: 021 700 4140

Emergency And A/Hrs: 083 326 1604

City Of Cape Town

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General Enquiries: 0860 103 089

– SMS 31220 (Electricity)

Cable Theft: 0800 222 771

Roads And Storm Water: 0800 656 463

– SMS 31373

Metro Police & Traffic: 0860 765 423

Log a Service Request (C3)

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CIDs work closely with the City of Cape Town to maintain public spaces and enhance urban safety. If you notice issues such as potholes, broken streetlights or illegal dumping, please report them promptly so that they can be addressed.

By logging a service request with the City (C3) you will expedite the issue immediately.

Ways to Report Issues:

• Use the City’s online service portal: capetown.gov.za/servicerequests
• Call the City’s service helpline: 0860 103 089
• Use the City of Cape Town mobile app
• Email: contact.us@capetown.gov.za

Your reports help us to respond swiftly and maintain a safe, clean and thriving city district.